FREQuently asked questions

WHERE CAN I PURCHASE A TUBE?

We have various retailers and stockists in and around Cape Town. You can also purchase directly here, from our online store! Please see our Instagram highlights for current stockists.

WHY DOES THE BALM THICKEN IN WINTER?

Lanolab is 100% natural and you might struggle during colder weather to extract the balm out of the tube.

TIP: Keep the balm in your pocket during winter, with your body temperature keeping it at the right consistency, you should not struggle to apply.

The balm will have a thinner consistency during summer if left in a very warm place and in winter you might find it is a bit difficult to get the balm out of the tube. It is best to store your tube in a dry place at room temperature.

IS LANOLAB SAFE TO USE FOR BABIES?

Lanolab is safe to use while breastfeeding and on babies’ bottoms as it is non- toxic for both mother and baby. You do not have to wipe it before breastfeeding. Moms have been using lanolin for years for soothing sore and cracked nipples. Papaya extract is plant based and has many healing properties. It might have a slight bitter taste, but it is safe and protecting on the skin.

IS OUR LANOLIN ANTI CRUELTY CERTIFIED AND SUITABLE FOR VEGETARIANS?

The lanolin we use has not been tested on animals and is suitable for vegetarians. The sheep are not harmed or hurt in any way when being sheared. The lanolin is a pharma grade quality and has been through a refinement process.

CAN I BE ALLERGIC TO LANOLAB?

The most common side effect would be an allergic reaction or skin irritation. Lanolab should not be used for anyone that is allergic to wool. Please consult a doctor if you have any reaction after applying the balm. People with allergies; eczema or blocked pores may be more susceptible to the effects of lanolin and should always test a small patch first for 24 hours.

DELIVERY AND COURIER

As soon as payment confirmation has been sent through, orders placed within a 15km radius from CT CBD should be a maximum of a 36- hour turnaround. There have been delays with national parcels since lockdown on 27 March 2020 so expect your delivery to arrive within 72 hours.

HOW CAN I BECOME A STOCKIST?

Please send us an email at info@lanolab.co.za with all your details so that we can consider you being a stockist. Minimum orders for wholesale are 24 x tubes.