Skip to content

Cart

Your cart is empty

Continue shopping

Join the Lanolab List!

Subscribe for skincare secrets, exclusive offers, and first access to new Lanolab launches.

By signing up, you agree to our privacy policy — and don’t worry, no spam, just the good stuff!

Got Questions? We’ve Got Answers!

we're here to help

Welcome to our Frequently Asked Questions section—your go-to guide for everything you need to know about our products, orders, and more. Whether you're wondering about ingredients, shipping, or how to get the best results, you'll find all the answers here.

Still need help? Feel free to reach out—we're happy to assist!

General Questions

Where can I find your products?

Please see a list of our official stockists nationwide here

What are the delivery times when placing an order online?

Once your online payment is processed, we’ll promptly pack your order and send it to one of our preferred couriers for delivery.

  1. Cape Town Area: Delivery typically takes 48 hours.
  2. National Deliveries: Delivery may take up to 72 hours.

We strive to get your order to you as quickly as possible and will keep you updated throughout the process.

Multi-Use Balm Questions

Why does the Multi-Use Balm change consistency in different seasons?

Lanolab is made with 100% natural ingredients, and as a result, you may find that the balm becomes thicker in colder weather, making it harder to extract from the tube.

Tip: To make application easier during winter, keep the balm in your pocket or close to your body. The warmth from your body will help maintain the ideal consistency, ensuring smooth and easy application. In summery, the balm may become thinner if stored in a warm location. For best results, store your tube in a dry place at room temperature.

Is Lanolab Multi-Use Balm safe to use for babies and the whole family?

Yes, our balm is safe and effective for both mothers and babies. It is gentle on the skin, but it is recommended to gently wipe it before feeding to ensure there isn't a layer of balm that the baby could swallow. Lanolin has been used by mothers for years to soothe sore and cracked nipples, and papaya extract, with its natural healing properties, is a great addition to the formula. As always, we recommend consulting your GP or paediatrician if you have any concerns and performing a patch test first to rule out any potential allergies.

Is your lanolin cruelty-free certified?

Yes, Lanolab is proud to be committed to cruelty-free practices. The lanolin we use is ethically sourced as a by-product of sheep shearing, ensuring no harm is caused to the animals. We hold official cruelty-free certification that meets recognized ethical and responsible sourcing standards.

Can I be allergic to Lanolab Multi-Use Balm?

Both our multi-use balm and tinted lip glow are made with natural ingredients and are generally well-tolerated. However, as with any skincare product, it’s possible to have an allergic reaction to any ingredient, including lanolin.

To ensure compatibility, we recommend performing a patch test before use. Simply apply a small amount to a small area of the skin and wait 24 hours to check for any reaction. If you have concerns or known sensitivities, please consult your GP or dermatologist before using the product.

Naturally Tinted Lip Glow Questions

Is the Naturally Tinted Lip Glow suitable for sensitive skin?

Yes! Our Lip Glow is 100% naturally derived, dermatologically tested, and contains no added fragrance, making it gentle enough for sensitive skin and lips.

Can I use the Lip Glow on areas other than my lips?

Absolutely! Its sheer tint adds a natural radiance to both lips and cheeks, making it the perfect multi-purpose product for that effortless glow.

Will the tint suit my skin tone?

Yes, the Naturally Tinted Lip Glow is designed to be universally flattering and suitable for all skin tones, providing a soft, radiant finish.

Is this product easy to carry around?

Definitely. Its compact size makes it perfect for on-the-go touch-ups, whether you're heading out for coffee or traveling light.

Still Have Questions?

If you couldn’t find the answer you were looking for, we’re here to help! Simply complete the form below, and our team will get back to you as soon as possible.

We’re always happy to assist!